7-Day Return Window
From the date of delivery
Free Replacements
For damaged, defective or wrong items
Refund in 7–10 Days
To your original payment method
Cancel Within 1 Hour
No cancellation fee within the window
Step 1
Contact Us Within 7 Days
Reach out via WhatsApp, email, or phone within 7 days of receiving your order. Mention your Order ID and reason for return.
Step 2
Share Proof (Mandatory)
Send clear photographs or an unboxing video of the product showing the issue — damaged, defective, or wrong item. Video proof significantly speeds up resolution.
Step 3
Return the Product
Once approved, ship the unused product back in its original packaging with all included items and accessories. We will provide our courier address.
Step 4
Verification & Inspection
Our team will inspect the returned product — including all original packaging and accessories — within 2–3 business days of receiving it.
Step 5
Refund or Replacement
Upon approval, we will process a replacement (preferred) or refund to your original payment method within 7–10 business days.
Certain items are strictly non-returnable, including but not limited to:
Initiate Request
Contact us within 1 day via WhatsApp or email. Provide your Order ID and describe the issue clearly.
Return Product
Send the unused product back to us in its original packaging with all items intact.
Verification
We'll inspect the product for quality and completeness. Once approved, we'll proceed to the next step.
Replacement Fee
A flat fee of ₹200 will be charged for approved size exchanges, covering shipping and handling.
Receive Replacement
After payment, we will dispatch your replacement and provide a tracking number via SMS, Email & WhatsApp.
Once a complaint is raised via email, WhatsApp, or phone, our team will acknowledge it within 48 hours.
We aim to resolve all complaints within 15 business days from date of receipt.
In case of unforeseen circumstances (e.g., courier delays, extreme weather), Stone Mart reserves the right to void the shipment and process a full refund.
Stone Mart reserves the right to refuse returns or refunds that do not meet our policy guidelines stated above.
If you have any questions or concerns about our refund and return policy, please contact us:
How long does the refund take after my return is approved?
Do you offer exchanges?
Who bears the return shipping cost?
Can I cancel my order after placing it?
What if I receive a damaged package?
Are gemstone certification costs refundable?
Real experiences from customers who went through our return & refund process.
📌 Note
This return and refund policy is subject to change without notice. Please check our website for the most up-to-date policy information. Thank you for choosing Stone Mart — we appreciate your understanding and cooperation.
Stone Mart | GST: 08AFAFS4281E1Z1 | B-107, Basement, Kadamb Apartment, Gali No.7, Udai Marg, Tilak Nagar, Jaipur, Rajasthan – 302004 | In case of any disputes, jurisdiction will be Jaipur, Rajasthan.
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